Parcel Tracker Mailroom Reviews

Summary: One of the best time saving devices that security and portering have available.
It's unthinkable to imagine not having this system now.

Positive: I like the speed we can deal with mail and parcels and how easy it is to use, saving around a good 70% of time.
It's quick and simple to train others how to use

Negative: Initial teething problems but once ironed out all is fine

Summary: So far we have really enjoyed the software and would recommend this product to any college mailroom.

Positive: The customer support is amazing, very quick response time and very professional. The Parcel Tracker team worked with us to meet our needs and are incredibly friendly. The app is smooth and captures information with ease. Students love the QR code and we are receiving very positive feedback from students and staff.

Negative: It doesn't always capture the carrier, however that is not a big issue.

Summary: Wonderful app that provides quick and easy logging of mail and packages. Web-based admin control panel is great for tracking stats.

Positive: This app saves us so much time with checking mail in and out! I love that it works from my phone and will pull up the recipient automatically from a pic of the label.

Negative: Sometimes the app freezes up when running on older phones.

Summary: As detailed above, Parcel Tracker is an easy to use solution and one which I would recommend to anyone. It was a smooth installation and set up and following go-live we have had much the same experience. Would recommend to any PBSA providers.

Positive: The system is very easy to use in both the mobile application and web based formats. Being an administrator, my use is predominantly the web based format and I find it to be useful when troubleshooting any issues.
When I check in with site, I often get feedback of how it is easy to use. We rarely hear of any frustrations from their side. If we do have issues, the support team are more than willing to help. They are prompt and attentive to any problems we may be facing. This has not been frequent, but when required has been most helpful.

Negative: When we do hear frustrations, these are often related to the connection between devices. We had issues following a recent update but the team were most helpful in resolving these.

Summary: Fantastic product, easy to used and lots of functionality back office reports available if needed.

In comparison to other Parcel Delivery Companies, Parcel Tracker is very competitive on price.

Positive: Easy to use from a any phone.
Training modules/guides were easy to follow.
Tech support is readily available, however pleased that we have only called upon this once in just over a year.

Negative: No obvious cons.

As we prefer to use our own name label (personnel choice), Parcel Tracker are currently trying to configure a printer to auto generate a label when scanning in information.

Summary: Parcel Tracker remains an essential tool for our non-profit organization. It has saved us time, reduced errors, and improved the mail system for those we serve. It’s clear that the team behind it is committed to making it even better, as they continue to update and improve. Highly recommended!

Positive: We’ve been using Parcel Tracker for five years now and it continues to deliver. The app is incredibly intuitive, and our team loves how easy it is to scan, notify, and manage incoming packages from their phone... no extra equipment needed. The web dashboard also provides great visibility and control.

Negative: None - any issue we have had was resolved. The support team is always fast, responsive, and helpful.

Summary: We are very happy with its use and look forward to the implementation of new applications in other areas such as access control.

Positive: How easy and intuitive it is to use, as well as how easy it is to make modifications. Package management is much simpler, faster, and more precise than with the system we had before.
We're saving a lot of time that we can dedicate to other tasks. We've also reduced the number of package incidents by making it easier to control and audit when necessary.

Negative: The first installation required some extra work since we used another system for many years and a lot of data had to be transferred. There has not been a single problem that the support team has not been able to help us solve immediately.

Summary: Overall, Parcel Tracker has been nothing short of amazing from beginning to now. Working with me step by step to make sure everything is going as smoothly as possible. Any issues are dealt with immediately. Couldn't ask for a better service. I also appreciate the accommodation when it came to my particular business which is outside of there normal operations.

Positive: Very simple system. Very easy to understand and learn. Make my managing and inventory of packages a breeze.

Negative: Wish there was a app, where customers could access to see there mail and packages. Only can log into website currently.

Summary: Game changer for my business in terms of being able to handle volume with minimal effort. Running on mobile phones makes it easy to implement within my business.

Positive: App is so easy for staff to use and creates an organised feel for mailroom users.
Couldn't be without it.

Negative: Would like to have a timer on collection which will indicate how long item has been awaiting collection.

Summary: Parcel Tracker has completely transformed how we manage incoming packages. As a corporate mailroom serving both our business and tenants, we rely heavily on the ability to document exactly what happens to each parcel. The feature that lets us note where a package was left—like “on their desk”—has been a game-changer. When someone asks about a delivery from months ago, I can instantly pull up the record, see what we did with it, and even view photos. It’s like having an insurance policy for every package.

The app is incredibly easy to use, and the developers are constantly rolling out updates that make it even better. It’s clear they listen to user feedback. Speaking of which, their customer support is phenomenal—responsive, attentive, and genuinely helpful. I’ve never felt so supported by an app team before.

If you manage a mailroom or handle package intake in any capacity, I can’t recommend Parcel Tracker enough. It’s made our lives so much easier and brought a new level of accountability and peace of mind to our operations.

Positive: Detailed Package Tracking: The ability to log exactly what was done with each package—including notes and photos—adds a layer of accountability that’s incredibly valuable. It’s like having a digital memory for every delivery.
Improved Workflow: It simplifies daily operations and reduces stress. You no longer have to rely on memory or paper logs when someone asks about a package from weeks or even months ago.
User-Friendly Interface: The app is intuitive and easy to use, even for new team members. Regular updates keep improving the experience.
Outstanding Customer Support: The support team is responsive, attentive, and genuinely helpful. They listen to feedback and work quickly to resolve any issues.
Peace of Mind: It acts like an insurance policy for your mailroom—ensuring nothing slips through the cracks.

Negative: None Significant: Based on your feedback, there don’t appear to be any major drawbacks. If anything, the only “con” might be that once you start using it, you won’t want to go back to managing packages without it!

Summary: Simple admin interface with many possibilities. For first-line users, it is intuitive and easy via mobile.
We have finally gained control and an overview of all packages!

Positive: It's an intuitive and well-organised system with many possibilities. Registering packages via mobile is easy, and picking up packages makes us feel like we have control.

Negative: There are no particular downsides to mention. It took a little time to set up exactly as we wanted, but with good help from support, it worked out. Good training is also essential, which we experienced.

Summary: Very satisfied with the overall set up and support we have received. Initially staff were resistant to change, but the efficiency of Parcel Tracker has meant that everyone is fully on board and we are very pleased with all the new processes.

Positive: Parcel Tracker has made processing student and staff deliveries much quicker and has reduced the number of errors significantly. It enables us to track parcels through our delivery process and provides much clearer information for our staff and students. It allows us to utilise our storage space much more effectively.

Negative: Occasional IT issues but these have been resolved very quickly and the support has been great.

Summary: Great to have a product that does what it says on the tin.
Great support from the Parcel tracker team
Reliable service and so much quicker that the competition
If your company deals with lots of parcels this is the product for you

Positive: So good to be able to see the picture of the parcel this makes it easy to find when the customer comes in to collect it
The process from start to finish is so smooth and quick
Easy to use on the mobile which means you don't need computers

Negative: None really, everything about Parcel Tracker works just as it should, and if i need the support it is easy to contact the team

Summary: As a single-location pack-and-ship store, Parcel Tracker has been an excellent solution for our parcel receiving needs. The pickup QR code system is fast, secure, and far superior to relying on signatures or manual name entry. The optical character recognition feature is highly accurate, saving valuable time. Email notifications are concise and effectively communicate with customers. Customization options made it easy to adapt the platform to our workflow, and the customer support has been outstanding, quick to respond, and always helpful. For small- to medium-sized operations like ours, Parcel Tracker delivers precisely what’s needed, with no significant drawbacks.

Positive: The pickup QR code system works flawlessly, much faster and more securely than signatures or adding names.
Optical Character Recognition (OCR) is highly accurate and speeds up data entry.
Notification emails are concise and communicate with customers.
Customization options are extensive, allowing the system to fit unique workflows.
Customer support is exceptional, with quick responses and knowledgeable assistance.

Negative: It may be too basic for larger organizations with complex needs.
No significant drawbacks for small- to medium-sized operations—does exactly what it promises.

Summary: Customer support has been responsive and helpful whenever we’ve had questions. Overall, Parcel Tracker has made our mailroom far more efficient and professional. Highly recommended for any organization looking to streamline their package handling process.

Positive: I had been using Parcel Tracker Mail Room for a month now, and it's significantly improved the way we manage incoming packages. The system is intuitive, fast, and reliable. Logging deliveries takes just a few seconds, and the automatic notifications to recipients have reduced the number of uncollected parcels.

Negative: A bit more flexibility in customizing notification templates and workflows would also be helpful, especially for organizations with unique needs.