Paack Description

Increase your online sales by providing your customers with scheduled delivery options, which are rapidly becoming the norm in the market. Our entire range of products has been meticulously crafted in-house to guarantee an exceptional delivery experience at affordable prices. We pride ourselves on offering the highest-rated delivery service in Europe across various channels. With our own distribution centers and last-mile delivery stations, we ensure efficiency and reliability. All of our line-hauls are exclusively dedicated, and our team consists of trained professional drivers. We currently serve over 60 cities across four countries, and our expansion plans are underway! As we grow, we remain committed to enhancing customer satisfaction through our innovative delivery solutions.

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Dispatch Science automates and optimizes all your deliveries. As a Transport Management System, Dispatch Science automates, optimizes, and manages all the steps required by a delivery company to run their business. It supports order-booking and CRM via a self service customer portal, pricing, real-time tracking with predictive ETAs, returns management, proof of deliveries, barcode scanning, billing, and driver management with a complete iOS/Android mobile driver app. As a route management solution, it supports scheduled route management, which can optimally integrate with thousands of on-demand and planned routes. Our API allows automations to be extended to third-party applications such as accounting, eCommerce, and other 3rd-party logistics platforms. Our solution can be used in any industry where deliveries are required, such as: -Courier and parcel delivery -eCommerce last mile deliveries -Manufacturing distribution -3PL -Restaurant, food and beverage distribution -Medical, hospital, and pharmaceutical deliveries -Retail last mile distributio
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Integrations

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Reviews - 3 Verified Reviews

Total
ease
features
design
support
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Company Details

Company:
Paack
Year Founded:
2015
Headquarters:
Spain
Website:
paack.co

Media

Paack Screenshot 1
Paack Screenshot 1
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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Customer Support
Online Support

Paack Features and Options

Courier Software

Barcode Support
Billing & Invoicing
Compensation Management
Customer Database
Dispatch Management
Job Assignment Management
Label Printing
Order Entry
Routing
Scheduling

Paack User Reviews

Write a Review
  • Name: Marcin L.
    Job Title: User
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Incompetent, unprofessional, terrible

    Date: May 06 2024

    Summary: If I only can, I will never use this ridiculous service ever again.
    I urge every merchant to not contract this company for deliveries, I have zero clue where positive reviews come from - most likely bots.

    Positive: Literally nothing. I see zero value in merchants using this service, the merchant does literally everything between Asia (China) and Europe (Spain) within 3-4 CALENDAR days, while Paack is, well, sitting down sipping their tea, it seems.

    Negative: Avoiding responsibility.
    Poor response rate or zero response rate.
    Chat agents can't provide detailed information.
    Chat agents don't have insights to carrier's details.
    Packages are always late.
    Difficult to get a hold of a Customer Care agent.
    Telephone line 'always busy'.
    Status page not updated efficiently, accurately, and often.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Consultant
    Length of product use: Less than 6 months
    Used How Often?: Yearly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Paack lies about attempted deliveries

    Date: Dec 06 2023

    Summary: I have seen the same complaint many times in reviews of Paack, which is that they lie and say they tried to deliver the package but others also say they never came and it's just a lie. They also never pick up their phone when you try to call even though their own publicized business hours on their answering system say they are open. They haven't replied to my email either. This was even for a package I paid extra for, for expedited delivery. It was supposed to be delivered on a Saturday and it's the following Wednesday and I still haven't received it.

    Positive: Nothing - I would give them negative stars if I could. They lied about the status of my deliveries and I have seen many online reviews say9ing the same thing. They. Just. Lie.

    Negative: I ordered something from Amazon Spain for expedited delivery. Paack is the delivery company that Amazon contracted with to deliver this/my package. Paack sent me emails on two different days saying they attempted to deliver my package but this is absolutely incorrect, false, and a lie. My husband and I purposely each stayed home all day every day to await the delivery because we live in an apartment building that guests can only enter by ringing our apartment so we can open the main lobby door. And when people call us from the outside keypad, we know because the light on our intercom-phone lights up, and if we do not pick up the intercom-phone to open the door or don't pick up the intercom-phone because we are not home, the light stays on. The light never came on. And regardless, we were ALWAYS home because we did not want to miss the delivery.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: User
    Length of product use: 2+ Years
    Used How Often?: Yearly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Worst delivery company on Earth

    Date: Nov 15 2023

    Summary: They didn't communicate, didn't deliver the package and finally sent me an email stating 'We tried to deliver but missed you, we are sending it back to Amazon' when I was home ALL DAY with my mobile next to me.... They are liars, do not use them. In face if you see them as the delivery company for your order you'll be better off canceling it.

    Positive: I do not have a single pro to give them, they never delivered my order, lied about it and just sent the item back to Amazon....

    Negative: Never delivered package.
    No communication.
    No reachable support.
    Delivery range was 9AM to 10PM.

    Read More...
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