Mandolin Description
Mandolin is an innovative digital platform aimed at fostering connections among artists, venues, and music enthusiasts through live performances. Our mission is to transform the landscape of live entertainment for the better. While you bring the music and enthusiasm, we provide the technological expertise to revitalize live performances, whether in-person or virtually across distances. By challenging the limits of livestream technology, we equip artists with exceptional tools to produce content, disseminate it effectively, and gain insights into fan interactions. Delivering the industry's most immersive "live and up-close" experience, our platform preserves the authenticity of each artist's performance, ensuring every fan feels like they have a front-row seat. We hold a strong belief in music's ability to connect, uplift, and foster joy among friends and fans alike. Mandolin is here to ensure you experience music like never before, empowering artists and venues to thrive through their creative endeavors. Additionally, we are committed to nurturing a vibrant community where every performance resonates deeply with audiences around the world.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Serious technical issues Date: Dec 19 2022
Summary: See above statement. There is not much more that I can say about the platform. If Mandolin fixes the audio/video sync issues, I would reconsider being a customer again.
Positive: The availability during the pandemic and the quality of the performers. It was a great concept but the platform has not been able to overcome technical issues.
Negative: There are major issues with the synchronization between the video and audio in nearly every concert that I have viewed. After subscribing to nearly 150 performances since the start of the pandemic, I’m giving up on the platform. It was better than nothing during the pandemic but now there are alternative platforms that provide good quality livestreams.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Terrible connectivity. Terrible customer service. Refused refund. Date: Dec 12 2022
Summary: Terrible terrible. Terrible. Terrible customer service. Terrible streaming. Poor connectivity. They acknowledged their own for conductivity but refused to offer a refund and instead only offered credit. I would never use them again so credit is not acceptable.
Positive: Nothing. The streaming service was terrible. Customer service was terrible. They refused a refund even though they acknowledge connectivity was a serious issue throughout the show.
Negative: Just watch John McCutcheon show tonight. Connectivity from there and was horrible. They admitted it multiple times. Everybody had a difficult time. Show is stopped on at least 10 occasions. Screen said show not available, on standby with comments in the chat section that they were working on it and would get it up and running again when they fix their connectivity problems. Went on for over 45 minutes. Contacted customer service for refund. They outright refused despite documentation provided, and their obvious acknowledgment of the connectivity issues. They said I could watch the recording later. This was not the point. I paid for a live show. If I wanted a recording, I could listen on Spotify. Very upset, will never use this streaming service again. Beware.
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