Descartes Localz Description

The Descartes Customer Engagement Platform, formerly known as Descartes Localz, enables businesses to revolutionize their last-mile delivery and field service operations through a comprehensive web-based portal that allows customers to monitor their orders and appointments in real time, engage with support teams via chat, and provide immediate feedback. This platform streamlines personalized communication and features self-service options for tracking orders, confirming appointments, canceling, rescheduling, and managing click-and-collect processes through dedicated applications for both customers and staff. A global network of partners, along with seamless integration with Descartes’ routing, dispatch, and mobile workforce solutions, guarantees data integrity and enhances operational effectiveness. Additionally, customizable dashboards present key performance indicators, trends in customer feedback, and service exceptions, enabling teams to minimize missed appointments and better allocate their resources. Ultimately, this platform not only enhances customer satisfaction but also drives efficiency across the entire delivery and service process.

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Company Details

Company:
Descartes
Year Founded:
1981
Headquarters:
Canada
Website:
www.localz.com

Media

Descartes Localz Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Online Support

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