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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The Descartes Customer Engagement Platform, formerly known as Descartes Localz, enables businesses to revolutionize their last-mile delivery and field service operations through a comprehensive web-based portal that allows customers to monitor their orders and appointments in real time, engage with support teams via chat, and provide immediate feedback. This platform streamlines personalized communication and features self-service options for tracking orders, confirming appointments, canceling, rescheduling, and managing click-and-collect processes through dedicated applications for both customers and staff. A global network of partners, along with seamless integration with Descartes’ routing, dispatch, and mobile workforce solutions, guarantees data integrity and enhances operational effectiveness. Additionally, customizable dashboards present key performance indicators, trends in customer feedback, and service exceptions, enabling teams to minimize missed appointments and better allocate their resources. Ultimately, this platform not only enhances customer satisfaction but also drives efficiency across the entire delivery and service process.

Description

Our network of 85 last mile hubs located throughout North America operates as multi-customer facilities that function as efficient staging areas. These hubs vary significantly in size, ranging from 20,000 square feet to over 200,000 square feet, which allows us to accommodate substantial surge capacity. Serving as a critical part of our XPO Direct distribution framework, these sites ensure that we maintain a consistent service level across different market segments. Even if your business does not generate enough volume to warrant dedicated service in a specific area, you can still benefit from a personalized approach. Our co-mingling strategy within a customized XPO setting offers a cost-effective solution for your logistical needs. Moreover, these last mile hubs process over two million returns each year, highlighting their pivotal role in our operations. The reverse logistics system we employ includes the environmentally responsible disposal of outdated items, further emphasizing our commitment to sustainability. This comprehensive approach not only streamlines operations but also enhances customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Fullintel
Tai TMS

Integrations

Fullintel
Tai TMS

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Descartes

Founded

1981

Country

Canada

Website

www.localz.com

Vendor Details

Company Name

Last Mile Solutions

Founded

2011

Country

United States

Website

www.lastmilesolutions.com

Product Features

Product Features

Logistics

3PL
Barcoding / RFID
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

Alternatives

Alternatives

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