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Description

Break the invisible barriers between systems, apps, and data. Meet the agentic automation platform that makes quick work of your most complex processes. Make getting things done look easy—because it is. Orchestrate your most complex, critical processes across systems and teams, leaving app and data silos in the dust. Drive every process at maximum speed. Set up and apply AI + automation wherever your teams work with simple-to-use tools and expert support. Get peace of mind and automate with AI in any context, no matter how complex, with full security and governance controls. Get right-size support every step of the way. Start with do-it-yourself training, community expertise from 1M+ automation professionals, and a global partner ecosystem.

Description

Gradient Labs has developed an autonomous AI agent named Otto that skillfully handles intricate customer service interactions by understanding straightforward language instructions, thus removing the necessity for coding, decision trees, or structured workflows. Otto is designed to integrate effortlessly with current support systems, learning from organizational resources and past support dialogues to enhance its efficiency over time. By automatically categorizing and emphasizing customer concerns, it delivers practical insights that can improve service outcomes. The platform is adept at providing natural and empathetic replies, which contributes to higher levels of customer satisfaction. Users have the opportunity to rigorously evaluate the AI agent through a web application prior to its launch. Gradient Labs places a strong emphasis on security, holding SOC 2 certification and adhering to GDPR regulations, while also providing enterprise-ready functionalities such as Single Sign-On (SSO) and role-based access controls. The company is dedicated to revolutionizing customer service by automating challenging support inquiries and streamlining back-office operations, ultimately aiming to set a new standard in customer care excellence. By fostering a more efficient customer service environment, Otto not only benefits companies but also enhances the overall customer experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat
Aspire Automation Finder
Axon Ivy
BlueSwan
Camunda
Cognixia
Delinea Cloud Access Controller
Docugami
Excelpoint
Flowable
Graip.AI
IBM Process Mining
Microsoft 365
Microsoft Azure
Ocrolus
Rossum
SAP Store
Solvemate
V-Person
Vertex AI

Integrations

Adobe Acrobat
Aspire Automation Finder
Axon Ivy
BlueSwan
Camunda
Cognixia
Delinea Cloud Access Controller
Docugami
Excelpoint
Flowable
Graip.AI
IBM Process Mining
Microsoft 365
Microsoft Azure
Ocrolus
Rossum
SAP Store
Solvemate
V-Person
Vertex AI

Pricing Details

$750.00
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Automation Anywhere

Founded

2003

Country

United States

Website

www.AutomationAnywhere.com

Vendor Details

Company Name

Gradient Labs

Founded

2023

Country

United Kingdom

Website

gradient-labs.ai/

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Low-Code Development

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

Procure to Pay

Billing & Invoicing
Budgeting / Forecasting
Compliance Management
Contract Lifecycle Management
Financial Reporting
Integration Management
Inventory Management
Order Management
Vendor Management

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Workload Automation

Alerts / Notifications
Audit Trails
Business Process Management
Cross-Platform Scheduling
Dashboard
Data Analysis / Visualization
Event-Triggers
Load Balancing
Resource-Based Scheduling
Robotic Process Automation (RPA)
Workflow Foundation Support

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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