Compare Assembled vs. Gradient Labs

Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.

Gradient Labs has developed an autonomous AI agent named Otto that skillfully handles intricate customer service interactions by understanding straightforward language instructions, thus removing the necessity for coding, decision trees, or structured workflows. Otto is designed to integrate effortlessly with current support systems, learning from organizational resources and past support dialogues to enhance its efficiency over time. By automatically categorizing and emphasizing customer concerns, it delivers practical insights that can improve service outcomes. The platform is adept at providing natural and empathetic replies, which contributes to higher levels of customer satisfaction. Users have the opportunity to rigorously evaluate the AI agent through a web application prior to its launch. Gradient Labs places a strong emphasis on security, holding SOC 2 certification and adhering to GDPR regulations, while also providing enterprise-ready functionalities such as Single Sign-On (SSO) and role-based access controls. The company is dedicated to revolutionizing customer service by automating challenging support inquiries and streamlining back-office operations, ultimately aiming to set a new standard in customer care excellence. By fostering a more efficient customer service environment, Otto not only benefits companies but also enhances the overall customer experience.