May dad lost access to his AOL email 2 months ago, and every phone call and every email exchange I've had with them since has been the exact same script. In short, he's being asked to verify who he is, even though he's never had to do so in the decade he's been with them, but there's nothing to verify against. One guy said he reviewed the case, and said from time-to-time people need to verify themselves. He couldn't have reviewed anything because he's the same guy who asked me to send a screenshot of what my dad is seeing. He would have known what the situation is. I'm fairly convinced it's some agentic AI being used because it's difficult to comprehend something being this stupid.
I can't even call them incompetent. Incompetence implies something was tried and done poorly. Nothing has been done. Zero. They're nothing but a bunch of script kiddies reading the same words over and over, never doing anything.
Goldman Sachs International, J.P. Morgan, and Allen & Company didn't do their due diligence. Whatever "metrics" they were looking at, they failed to look at the most important: how companies treat their customers. Not that they care. They got their money, so they're happy. It's the investors who will be unhappy as people leave this shit show.
Buyer beware. If a company can't fix a problem they created, you don't want them.