Queue-Fair Reviews

Summary: We have an event ticketing website which works great, but we have a couple of "scarcity events" where demand for tickets at the time they go on sale is tremendous. Our server wasn't keeping up. By using Queue-Fair we were able to keep the load on our server to a level that we could handle and the on-sale events have gone much smoother than they would have otherwise. Queue-fair have been great to answer questions and help us whenever we ran into roadblocks.

Positive: Easy to install and use, gives us lots of information about current and historical demand. Good quality support. It just works.

Negative: Some of our end users don't like the experience of being placed in a queue or waiting room, , but that's not really the products fault.

Summary: We were in a bit of a crunch and needed a virtual queuing solution fast—Queue-Fair really came through for us. Their team responded quickly, and Matt was brilliant—super helpful and clearly knew his stuff when it came to both the product and how virtual queuing works in practice.

Everything ran smoothly once we were set up, and the support didn’t stop there. The aftercare was great and made the whole experience feel really reassuring. We’ll definitely be happy to work with them again if the need arises!

Positive: Queue-Fair was easy to implement, and it was quick to get the account setup and activated. The pre and after sale support we received was top class.

Negative: I can honestly say that the experience has been spot on.

Summary: Queue-Fair solved a critical challenge for us: managing large surges in traffic during the start of our sales season without risking website crashes, overwhelming our ticketing system or a poor customer experience. By controlling the flow of visitors, we were able to keep our platform stable and provide a fair and orderly experience to all users. The system also gave us a great way to inform our customers and build anticipation before sales opened, thanks to the presale announcement page. Overall, Queue-Fair helped us deliver a smooth and professional launch, while reducing stress for both our team and our audience.

Positive: Queue-Fair provides a smooth and reliable virtual waiting room experience that gave us full control over our online traffic during our season presale. One of the standout features is the beautifully designed presale page, which acts not only as a queue but also as a clear and engaging announcement page for our customers. Their admin interface is intuitive and easy to navigate, and the documentation is thorough, clear, and extremely helpful. Most importantly, the Queue-Fair support team is outstanding — always friendly, professional, and impressively fast in responding to any questions we had. It made the entire setup and launch process a breeze.

Negative: We honestly have no complaints. Our experience with Queue-Fair has been completely positive — we encountered no issues or difficulties during our campaign.

Summary: Queue-Fair is a vital part of our digital infrastructure, allowing us to maintain a smaller server spend and protecting uptime during critical launch events. We’ve come to view it as an operational safety net, and a customer experience asset that drives higher FOMO. Highly recommended to any organisation struggling with servers and rapid queue deployment for peak loads.

Positive: We’ve relied on Queue-Fair for over three years on our website, handling all email-driver website user spikes and helping us manage server overload on a regular basis, and it has never let us down. From day one, the system handled our unpredictable demand spikes effortlessly. The support team is also highly intelligent, friendly and solution focused. I have greatly appreciated Matt's support in helping us make the most of the platform, and helping us to make our billing plan the most cost-efficient it can be for our business use case.

Negative: The dashboard and advanced configuration options sometimes load slowly for large datasets, but still functional.

Summary: Great cost-benefit. It has become our standard solution for all major sales launches, providing peace of mind and strong performance.

Positive: The solution is extremely effective for managing user access during high-demand moments, such as ticket sale openings for major events. By controlling traffic volume, the tool prevents site overload, ensuring a stable and secure experience for everyone.

Negative: I haven’t encountered any issues so far. Everything has worked smoothly.

Summary: Very easy to implement and use from a client perspective and resulted in a positive booking experience for our customers. The launch day of our flagship family campaign Kids Week went very smoothly so I would certainly recommend Queue-Fair.

Positive: Very easy to implement and use from a client perspective and resulted in a positive booking experience for our customers. The launch day of our flagship family campaign Kids Week went very smoothly so I would certainly recommend Queue-Fair.

Negative: This is the first time using Queue-Fair and I have no complaints.

Summary: We have SaaS solution who does ticketing and in very busy times, Queue-Fair comes in to share the load.

Positive: Takes away to load of our servers in peak moments.

Negative: API possibilities are limited, but i has enough to make it work.
Interface not so UX

Summary: Super happy with overall usability and results of queue fair. Would recommend it as easy solution for handling large traffic for launches etc.

Positive: Queue Fair was very easy to plugin to our website and did the job perfectly.
It was quick and straightforward and our clients liked the virtual queue.

Negative: Pricing could be considered a weak point with respect to the overall result

Summary: Queue-Fair enabled us to efficiently manage a massive influx of visitors during the launch of a highly anticipated eBook. Without a queueing solution, there would have been a risk of site overload or even crashes, which could have harmed the user experience and potentially resulted in lost sales.

An effective solution, high-quality support, and a responsive customer service team — we recommend them without hesitation!

Positive: We are very satisfied with Queue-Fair! Their queueing system met our needs perfectly during the release of an eBook by an influencer. A big thank you to Matt, who was incredible throughout the entire process. He took the time to communicate with us in French, providing clear and precise explanations.

The setup was particularly simple thanks to their well-written documentation, and the Queue-Fair team even took care of the layout for us. A real time-saver! The real-time statistics are a great bonus, as is the ability to adjust certain settings on the fly.

Negative: We didn’t encounter any issues while using the module.

Summary: Queue-Fair helps us manage exceptionally high traffic during our camp registration periods, which used to overwhelm our systems and frustrate users. By queuing visitors during peak demand, it prevents server crashes and ensures a fair, orderly experience for everyone. This has significantly reduced downtime, improved system performance, and led to a smoother, more positive registration experience for our families. It’s given our team confidence that we can handle large surges in traffic without compromising service quality.

Positive: Queue-Fair has been a game-changer during our peak registration periods. It consistently manages high volumes of traffic without any hiccups, ensuring our systems stay stable and our users experience smooth, uninterrupted service. The platform is easy to implement, and we’ve seen a significant improvement in customer satisfaction since we began using it.

Negative: The rate limiting configuration could be a bit more user-friendly, especially when fine-tuning thresholds for variable traffic spikes. That said, once set up, it works exactly as intended and continues to deliver great results when it counts.

Summary: Our experience with Queue-Fair has been excellent. The integration was incredibly quick and straightforward – we had everything up and running in just a few minutes. Their support team is extremely responsive and helpful, even available over the phone, which is rare these days and made a big difference. We’ve verified that the system works as expected – our WordPress site remains stable during high traffic and doesn’t get overwhelmed. Interestingly, the virtual queue also creates a subtle sense of urgency (FOMO), which has even helped improve our conversions. We’re really happy with the service and can confidently recommend it to others.

Positive: Phone support – Super helpful and available when you need it.
Super friendly sales – Everything was clearly explained during the call.
Easy integration – Tons of documentation available, made setup a breeze.
FOMO effect – Works as a subtle but effective boost for conversions.
Easy to customize – We could tweak the look and behavior to fit our brand.
Fair prices – The pricing is transparent and reasonable for the value provided.

Negative: Honestly, I can’t think of any real cons.

If I had to mention something, maybe the platform UI could be a bit more polished.

Summary: If you need a virtual waiting room, then Queue-Fair is what you need!

Very helpful team, really informative and know what they're talking about.

Positive: Really helpful team, easy to set up and adjust - did exactly what we needed.

The virtual waiting room works for us, and it was set up with ease and nothing was too much for them when we had questions.

Ran smoothly on the day, and they've a 24 hour helpline if you get into difficulties.

Would recommend.

Negative: The info pack was very information heavy, and a little daunting but the team happily talked us through our queries.

Summary: Queue-Fair is an outstanding solution that delivers on every front: it’s easy to set up, highly effective, and backed by a first-class support team. It has become an essential tool in our infrastructure to handle peak traffic effortlessly.

Positive: Queue-Fair was incredibly easy to implement — we integrated it in just a few minutes using their JavaScript snippet, with no need to change our infrastructure. It effectively protected our ticketing platform from overload during high-demand event launches. The customization options for branding the queue page were also great, allowing us to maintain a seamless user experience.

A special mention to the support team — they’re truly outstanding. Whenever we had questions or needed advice, they responded quickly and were incredibly helpful and professional.

Negative: Nothing at all — it delivers exactly what it promises. We haven’t had a single issue since we started using it.

Summary: The customer support is astonishing friendly and fast. The pricing is flexible so we only pay for the months we need.

Positive: We use Queue-Fair to protect the website during the signup events of my clients. They've helped us with the integration and there is also plenty of technical documentation. We've changed from another queue-service to Queue-fair because of their security options that allow us force users to only use one device during the subscription.

Negative: So far we haven't run into problems the customer support wasn't able to resolve.

Summary: Great service at a great price. The customised queue page is great and integrates perfectly with our system. We would not look to use any other service.

Positive: Works perfectly and easy to implement. Especially like the customised queue pages they really do look great.

Negative: There is nothing to dislike everything works perfectly.