Alternatives to vtenext

Podium is a comprehensive AI-driven platform designed to streamline lead management and customer communication for businesses, currently serving more than 100,000 customers. Its flagship feature, the AI Employee, guarantees round-the-clock engagement with leads, enabling faster responses that translate into higher conversion rates and increased sales. Businesses benefit from a unified dashboard that merges calls, texts, payment requests, and bulk messaging to nurture prospects and drive repeat business effectively. Podium’s intelligent automation handles customer inquiries seamlessly across all communication platforms, ensuring consistent and accurate messaging. The company has gained industry acclaim, appearing on Forbes’ Next Billion Dollar Startups, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies lists. Founded in 2014 and headquartered in Lehi, Utah, Podium enjoys backing from top investors such as Accel, Summit Partners, GV, and Y Combinator. Its platform empowers businesses to build lasting customer relationships through efficient, AI-enhanced communication. Podium continues to innovate, helping companies scale their lead conversion efforts globally.

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

HoneyBook makes it easy for independent business owners to communicate with customers and clients, manage projects, and get paid—all in one place. With the help from our business management software, you can automate your busy work and stay on top of all your to-dos, saving time and money so you can grow your business. Its like your own personal assistant. With their proposals, invoices, contracts, payments, and scheduling at your fingertips, HoneyBook gives you everything you need to give clients an unforgettable experience.

Software for enterprise survey in 150 countries. You can conduct insightful surveys and get actionable feedback. Monitor employee experience (EX), customer experience (CX), and engagement. Close the loop using shareable reports, dashboards and alerts. The first step is collecting data. The real value lies within the efficiency of reporting. We provide real-time reporting to help you spot trends sooner and gain deep insight into your organization to improve processes. Once you have completed your report, share it with others. You can create different share links with different filters depending on what you want viewers see based on your operational data, hierarchy, and organization. Integrate with Slack and Zendesk API, CRM, CRM, and more. Unlimited users, works in 49 languages. L'Oreal and Toyota are some of the clients. Allegiance Bank, Sony and the Government of Canada are others.

Bonitasoft fully supports digital operations with Bonita, an extensible open-source platform for automation of business processes and IT modernization. The Bonita platform speeds development and production. It clearly separates capabilities for visual programming from those for coding. Bonita integrates into existing information systems, orchestrates heterogeneous system, and provides deep visibility to all processes within the organization.

Tidio is a top-tier customer service platform that blends live chat, chatbot automation, and AI agents to help businesses provide quick, efficient support at scale. Known for its powerful automation features and intuitive interface, Tidio is trusted by over 800,000 businesses globally. Connect with website visitors through real-time chat and manage all conversations from email, Messenger, Instagram, and more in one centralized dashboard. Streamline support with integrated ticketing tools that work seamlessly alongside both chatbots and live agents. Easily build custom chatbot flows with a visual, no-code builder to capture leads, respond to FAQs, and automate messaging. Leverage Lyro, Tidio’s conversational AI agent, to handle up to 64% of customer inquiries using advanced natural language understanding. Simple to set up and use—no coding required. Fully GDPR-compliant and secure. Scales effortlessly for eCommerce, SaaS, and service-based businesses. Includes a 7-day free trial. Key Features: • Live Chat (widget and social media integrations) • Help Desk (all communication in one dashboard) • Chatbot (automation for common use cases such as customer help and lead generation) • AI Agent (resolve incoming issues with Tidio's conversational AI, Lyro) • Multichannel Integration (social media, help desk software, and platforms such as WordPress, Shopify, and more) Users praise Tidio's intuitive design, visual interface, and simple deployment. Multiple plans available for all business needs and requirements.

With Qmatic Experience Cloud you reduce actual and perceived wait times, increase customer satisfaction as well as employee productivity and efficiency. Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. It is designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.

Smaply – the cutting-edge software for journey mapping with increased flexibility, customizability, and Journey Management functionalities. Smaply is a tool to create customer journey maps and analyze the customer experience, step by step. You can add various important details of each touchpoint and visualize your customer's journey using images, texts, emotions, KPIs and metrics. Go into more detail by adding pain points, solutions and opportunities, so gaining insights is even faster. Keep track of those in the portfolio graph of your workspace, which helps you to keep an overview and prioritize. Users are not only using journey maps as deliverables; they rather make them the core of their service development, thus journey maps move to the core of organizations.

Harness the power of remarkable AI experiences. Crafting and providing an exceptional customer journey can be a challenging task. With Adobe Sensei, the complexities are simplified through the use of artificial intelligence and machine learning, enabling effortless creation, informed decision-making, and more effective marketing strategies. Don’t miss our latest video to discover the potential of Adobe Sensei. This tool ensures the fulfillment of digital document promises by facilitating seamless experiences. It also allows for ongoing assessment of campaign effectiveness to refine ad distribution. Captivate your audience with tailored offers, personalized subject lines, and optimal delivery schedules. Moreover, it anticipates customer behavior by analyzing various attributes, distinctions, and conversion factors, ensuring your marketing efforts are both strategic and effective. By leveraging these insights, businesses can enhance their engagement and drive better outcomes.

OrbusInfinity, a leading software platform, is used by organizations around the world to manage, govern, and visualize their IT and business transformation. OrbusInfinity Enterprise Transformation is the only tool that was built from the ground-up to integrate and harness Microsoft 365, the world's most popular enterprise-grade, secure business productivity suite. Supporting 4 core disciplines: Enterprise Architecture (EA), Strategic Portfolio Management (SPM), Business Process Analysis and Governance Risk & Compliance. OrbusInfinity provides unmatched support for transformation use-cases, with hundreds proven business outcomes. OrbusInfinity is a SaaS repository that has a fixed or extensible metamodel. It supports major industry frameworks, including TOGAF, BPMN and ArchiMate. This allows for a comprehensive, governed and single source of truth in the cloud. Book a demonstration to learn more.

SuiteCRM is the award-winning Customer Relationship Management software. The application is fully scalable and enterprise-ready to meet any business size. The application can be customized to suit your current and future business processes. The best part is that the application is Open Source and free to all users.

What is Calldrip? And why should my sales team use it? Calldrip has been helping businesses respond to new inquiries for over 10 years. This experience has allowed us to create our suite of sales automation tools, which we have now made available to thousands of customers around the world. We were able to increase the number of conversations between your sales team members and your prospect by triggering a call while they are still on your website. This can result in up to 900% increase in conversation. Salt Lake City, UT is the home of this privately-held, fast-growing company. Today's Google Micro Moments world requires that businesses engage with prospects FAST. Calldrip provides instant engagement and highlights potential issues in sales processes.

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.

Visual business process modeling made easy includes generating and executing tasks while considering timing, work queues, and resource usage. It supports models such as eEPC, BPMN, and Visio, and offers discrete event simulation for enhanced analysis. Task-oriented business assessments are facilitated through a dashboard that tracks process efficiency, including the calculation of function costs. Additionally, cloud storage is available for seamless collaboration among users. With over a million users relying on BP Simulator, the platform is trusted for its commitment to user privacy, ensuring that no data is collected. This level of trust allows organizations to focus on improving their processes without concerns about data usage.

Tapdesk is a CRM tool that allows you to search for leads and streamline your sales process. This will allow you to spend more time closing deals and save money. It is designed for sales professionals and companies with a sales team. Tapdesk is powered AI and our Machine Learning algorithm provides relevant data to help you increase productivity and reduce waste. Our unique search engine allows users to search for potential customers and decision makers based on multiple criteria. Tapdesk is designed for finding leads that are relevant to you and your niche. Tapdesk AI is designed to simplify complex processes that require many computational steps. Tapdesk AI is reliable and fast. This experience is truly amazing, and we simply call it genius.

SoftExpert BPM is a comprehensive process management platform designed to enhance the visibility and oversight of business processes through an intuitive, user-focused interface. This innovative solution promotes ongoing improvement of processes within the organization. It effectively oversees all phases of the organizational lifecycle, encompassing modeling, optimization, automation, execution, and monitoring. The software features a robust modeling tool that adheres to the BPMN (Business Process Model and Notation) standard, enabling users to integrate events, activities, tasks, decisions, and other components to swiftly develop executable processes in a fully web-based environment. Users can efficiently design processes and business rules, assign functional roles, create accessible interfaces, customize forms, and manage associated content in a cohesive manner, ensuring a streamlined workflow. Overall, SoftExpert BPM empowers organizations to achieve operational excellence by fostering a culture of continuous improvement.

involve.me is a no-code funnel builder that helps businesses worldwide turn website visitors into qualified leads. It allows users to create personalized, multi-step flows by combining elements like forms, quizzes, surveys, and calculators into a single, high-converting funnel. Each funnel can be designed to guide users toward a custom outcome while collecting valuable data, profiling responses, and scoring leads in real time. Whether you’re building a product finder, multi-step appointment form, ROI calculator, price quote generator, or lead magnet, involve.me offers the tools needed to capture, qualify, and route leads. Users can create a funnel from scratch, generate one in seconds with AI, or customize one of the 300+ ready-made templates available on the platform. Every funnel is fully customizable—from fonts, logos, and colors to layout and button styles—ensuring a consistent, branded experience. Then, features like conditional logic, answer piping, and logic jumps enable real-time personalization, allowing each funnel to adapt dynamically based on user input. Once published, funnels can be embedded directly on a website, launched as popups, or shared as standalone pages. And, with 60+ native integrations, along with support for webhooks and automation platforms like Make and Zapier, involve.me fits smoothly into any marketing or sales workflow. The platform includes a built-in analytics dashboard that tracks performance, user behavior, and conversion metrics. Users can also generate AI-powered reports that provide summaries and optimization suggestions to help improve results over time.

EPM, BPI, BPMS, BPMN, and RPA—all seamlessly integrated within a single platform. With SA Process Manager, organizations can effectively map, enhance, and automate their processes, ensuring that execution aligns with strategic objectives. This tool empowers businesses to advance through the use of intelligence, automation, and robotic capabilities. Tailored around the nine domains of the Business Process Management (BPM) discipline as outlined by ABPMP's BPM CBOK, SA Process Manager focuses on elevating organizational performance by automating processes, which fosters superior business oversight and facilitates measurement and control throughout execution. By significantly reducing implementation times, it boosts productivity while clearly identifying responsible personnel, departments, and managers for each phase of a process. Action semaphores provide the ability to manage and respond to each evaluated process efficiently, with data for key performance indicators collected automatically to inform decision-making and drive continuous improvement. This comprehensive approach ensures that businesses can adapt to changing demands while maintaining high standards of operational excellence.

Businesses are increasingly seeking solutions for automation challenges within their distributed, highly scalable, and cost-efficient infrastructures. Activiti stands out as a premier lightweight, Java-focused open-source BPMN engine that effectively addresses the practical needs of process automation. The introduction of Activiti Cloud marks a transformative step in business automation, providing a suite of cloud-native components that are engineered to operate seamlessly on distributed infrastructures. With immutable, scalable, and user-friendly process and decision runtimes, it integrates effortlessly with your existing cloud-native setup. Additionally, it features a scalable, storage-agnostic, and extensible audit service alongside a similarly designed query service. This platform also simplifies system-to-system interactions to ensure they can effectively scale across distributed environments. Furthermore, it includes a scalable application aggregation layer, as well as secure WebSocket and subscription handling capabilities within its GraphQL integration, ensuring robust and reliable connectivity. Such comprehensive features position Activiti Cloud as an essential tool for modern enterprises navigating the complexities of automation in the cloud era.

GIEOM's Ops Central serves as an advanced solution for business process observability, aiming to achieve Total Optimization of Process & Systems (TOPS) within organizations. This innovative platform visualizes business processes along with their interdependencies involving personnel, systems, and external partners, while delivering comprehensive metrics that evaluate process performance against established Key Performance Indicators (KPIs). By leveraging Ops Central, businesses can derive actionable insights that help in forecasting, averting, and addressing challenges and bottlenecks in their processes. The solution enhances process discovery through a combination of automated techniques, compatibility with BPMN standards, and the option for manual creation of process diagrams. It consolidates KPIs related to process effectiveness from various underlying systems, showcasing them alongside process activities to facilitate ongoing monitoring. Additionally, its analytics capabilities empower organizations to quantify, compare, and pinpoint areas ripe for improvement, while collaborative tools promote the ongoing refinement and enhancement of processes. Furthermore, the platform includes robust issue management features that enable the tracking of losses associated with process inefficiencies, thereby fostering a culture of continuous improvement and operational excellence. Ultimately, Ops Central positions organizations to not only enhance their current processes but also to strategically navigate future challenges.

PragmaDev Process is an efficient and intuitive tool designed to assist business process modelers in validating their models. In complex organizations, the operations are often reliant on processes depicted through graphical representations. The most widely used notation for this purpose is BPMN (Business Process Model and Notation), which delineates the roles of various participants in a process and their interactions. It is crucial to thoroughly discuss and examine these processes prior to their implementation in real-world scenarios, as any misinterpretation can result in severe operational failures. Leveraging the semantics of the BPMN standard, modelers can execute processes in a stepwise manner while the tool highlights the available options at each execution step, eliminating the risk of human misinterpretation. PragmaDev Process functions as a BPMN editor, executor, and verifier, ensuring accuracy and reliability in process modeling. This innovative tool emerged from a two-year collaborative research initiative involving the French Army, Eurocontrol, and Airbus DS, showcasing its credibility and effectiveness in real-world applications. Ultimately, it empowers organizations to enhance their operational efficiency through precise process verification.

Business architecture requires the creation of business process and conceptual models. To align with business goals, create business process and conceptual models. Model the relationships between people, processes, data. Export conceptual models to ER/Studio Data Architect for creating logical models. Quickly verify that business process models comply with BPMN 2.0 specifications. Recognize sensitive data elements to ensure compliance with regulatory requirements.

Understand your clientele thoroughly. Customer experience management tailored for Salesforce allows you to prioritize your customers effectively. By integrating feedback data with Salesforce information, you can achieve a comprehensive understanding of the customer experience. When feedback is housed within Salesforce, it remains up-to-date and readily usable. This enables swift responses to urgent feedback and encourages proactive adjustments within your organization that truly make a difference. Enhance your customer experience in just days rather than months. Regardless of whether you are new to Salesforce or an expert, GetFeedback simplifies the process of launching a CX initiative that suits your needs. Over 10,000 prominent brands globally trust this solution for their customer experience management needs. By making informed decisions based on real-time data, you can foster deeper customer relationships and drive business success.

Utilize essential metrics and data derived from various domains, such as sales, marketing, accounting, human resources, and project management, to make critical decisions; combine this with stakeholder feedback to comprehend the "what" and "why" behind your business data using AI. By leveraging these insights, your business can implement enhancements effectively. The automated processes for gathering, storing, visualizing, and consolidating vital metrics, data, and feedback through artificial intelligence streamline operations. AI also provides customized action recommendations tailored to your company's needs, enabling data-driven choices that align with your business objectives. With Industrytics, you can continuously gather and integrate data from multiple software applications, such as ERP, CRM, and accounting systems, as well as Excel spreadsheets, while benefiting from automated feedback surveys to further refine your strategies. This holistic approach not only empowers your decision-making processes but also fosters a culture of continuous improvement across your organization.

FoxMetrics addresses the difficulties posed by disconnected systems and products by effectively capturing, storing, and utilizing data generated from various sources, including web and mobile platforms, to enhance the value derived from customer behavior insights. By enabling businesses to collect, enrich, and analyze their web visitor activities, FoxMetrics simplifies the reporting process for sessions, users, page views, custom events, and other important metrics. This solution enhances return on investment by allowing companies to assess and determine the most successful marketing strategies and campaigns, thereby boosting conversions and sales across diverse channels. The primary obstacle is not the absence of data, but rather the challenge of swiftly extracting significant and actionable insights from it. Additionally, FoxMetrics provides restaurants with the tools necessary to gather and evaluate data from various sources, such as their website visitors, ordering systems, loyalty programs, delivery services, and location/map applications, effectively bridging the gap between online and offline data collection. This comprehensive approach ensures that businesses can make informed decisions based on a holistic view of their customer interactions.

Cloud-based BPMN 2.0 modeling encompasses comprehensive documentation, publication, approval processes, and feedback mechanisms. It is essential to outline responsibilities, assign tasks, establish deadlines, and standardize operations while generating key performance indicators. Now is the moment to organize your internal processes effectively. Clearly define processes, assign roles within your team, implement forms and timelines, and streamline operations for maximum efficiency. Discover how HEFLO's business process management features can transform your organization into a competitive powerhouse. With HEFLO's management dashboards, you can make informed decisions driven by actual data. Effective management relies on solid numerical insights, paving the way for improved decision-making and strategic growth.

Companies from many industries can use zenloop to collect, group, and analyze customer feedback received through different channels. The experience management platform automatically generates tailored and individual strategies to retain customers who are satisfied and to win back churning ones after analysing the feedback. zenloop helps companies identify growth drivers and pitfalls in their customer journey and turn satisfied customers into brand advocates and minimize revenue loss from churning clients.

Intouch Insight's powerful Customer Experience Management (CEM) software allows brands to drive business improvement through better experiences. Intouch makes it easy for customers to provide feedback via any source: surveys, email, SMS, online reviews, call center, or social media. There are hundreds of integrations that seamlessly combine feedback and data from any source such as CRM, POS sensors, mystery shopping, IoT sensors, and many more to give a complete view on customer experience and business performance. The platform offers unlimited role-based dashboards as well as an AI-powered reporting engine that can provide predictive analytics and robust reporting. The platform offers automated case management tools that allow customers to respond to feedback and close the loop with them. Businesses can use the platform's patent-pending technology to create Action Campaigns™ that drive action at the frontlines, make proactive improvements in CX, measure the impact of actions on business metrics, and take advantage of the platform's patent-pending technology.

Vtiger is a single product that allows Sales, Marketing, and Support teams to collaborate and deliver exceptional customer experiences. Vtiger organizes customer data in one place so that everyone on the team has a complete view of the customer. Vtiger CRM assists over 300,000 businesses in increasing revenue, customer loyalty and team performance. It breaks down the barriers between sales, marketing, and support teams. Vtiger's All in One CRM allows teams to create memorable experiences across the entire customer lifecycle. 1. Marketing teams must capture and nurture leads. 2. Sales teams can score, track, and close deals. 3. Support teams can access customer history to provide exceptional support.

Create cloud-native applications designed to streamline business decisions and processes. Red Hat® Process Automation Manager serves as a robust platform for crafting containerized microservices and applications aimed at automating these business functions. It encompasses various technologies, including business process management (BPM), business rules management (BRM), as well as business resource optimization and complex event processing (CEP). Additionally, it features a user experience platform that facilitates the development of interactive user interfaces for process and decision services with minimal coding efforts. This platform equips business users with essential tools for modeling flows and policies, utilizing Business Process Model and Notation (BPMN) models, Decision Model and Notation (DMN) models, and specialized rule languages tailored to specific domains. With a focus on cloud development, users can seamlessly deploy their finished models as containerized microservices on Red Hat OpenShift. Furthermore, it leverages the full power of Drools, a widely recognized open-source rules engine, ensuring flexible and effective automation solutions. Overall, this approach enhances operational efficiency and fosters innovation across various business sectors.

Wonderflow is a leading provider of Generative AI for Voice of the Customer (VoC) analysis. We provide a leading AI-powered consumer intelligence software solution that helps enterprise businesses easily and quickly unlock the full potential of their customer feedback, all in one place. Our platform is trusted by global leaders and Fortune 500 companies, such as Haier, Philips, Purina, Lavazza, Shiseido, and more, to improve the customer experience and innovate smarter.

Totango helps businesses transform customer success into a predictable engine for growth by connecting customer data, insights, and engagement across the entire lifecycle. Built for enterprises with evolving and multi-layered customer relationships, it simplifies managing complex hierarchies, product lines, and workflows. Real-time health scoring provides a complete picture of customer behavior, giving teams the clarity to act before risks become churn. With pre-built SuccessBLOCs, organizations can quickly launch best-practice frameworks and scale without slowing down. Automated digital touchpoints complement human-led interactions, ensuring customers consistently receive value regardless of segment. Totango’s campaign tools help teams reach the right users at the right moment with high-impact messaging. Leaders gain visibility into financial performance, trends, and operational efficiency through powerful analytics. The platform enables businesses to grow revenue, improve efficiency, and create meaningful, lasting customer outcomes.

We have consolidated the insights gained from our extensive research and development, consulting, and training activities accumulated over many years into user-friendly, readily available solutions tailored for Enterprise Architects, Business Architects, Application and Solution Architects, along with Application Portfolio Managers. The extensive range of functionalities and features provided by our platform allows for countless applications across various domains. These applications encompass knowledge management solutions that aid in Strategic Planning, Business and Systems Analysis, Requirements Management, Program Management, Methods Engineering, and Governance, Risk, and Compliance (GRC), among others. EVA simplifies the process of gathering and organizing information through various methods, including Web Forms, our intuitive Graphical Modeller, or bulk import options such as CSV spreadsheets or XML files. Additionally, users can take advantage of a diverse array of diagram types right from the start, including Archimate and BPMN, ensuring comprehensive support for different modeling needs. Overall, this platform enables architects and managers to streamline their processes effectively and efficiently.

We enhance the commercial operations of the nation's most rapidly expanding companies. In Brazil, these leading firms depend on Exact Sales for their commercial management needs. Exact Sales merges a unique methodology with cutting-edge software solutions. The primary objective is to boost sales, improve value delivery, and drive revenue growth. By streamlining the customer journey, we ensure that leads are efficiently qualified during the Presales phase. Our approach harnesses Big Data to create targeted lead lists, allowing for precise segmentation and more effective prospecting aimed at identifying the ideal contacts. This results in heightened productivity for the sales team through structured email communications and prospecting workflows, facilitating the progression of leads through the sales funnel across various channels. Additionally, we utilize dynamic approach scripts to pinpoint business challenges and evaluate lead readiness while implementing advanced machine learning and Boolean logic for enhanced segmentation. Our innovative strategies empower sales teams to make informed decisions and ultimately achieve greater success in their outreach efforts.

Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review. The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences.

Customer feedback is essential for Google to identify your business as a reputable brand. By enhancing your online visibility, you can gain a competitive edge in search results. Research shows that customers are nine times more inclined to select a well-reviewed company over one with poor ratings. Assess your company’s performance to pinpoint areas needing enhancement. You can easily send review requests using your smartphone or computer. With an unlimited number of users, you can include your office personnel, team leaders, and management to ensure a steady flow of reviews. Customers receive a text that directs them to a straightforward survey, and if they respond positively, they will then be prompted to write a review for your business. After experimenting with various review campaigns at a digital marketing agency, Griffin Smith recognized the need for a more efficient automation solution. The goal of ReviewSpreader is to assist ethical businesses in generating authentic, organic feedback that aids consumers in making informed purchasing choices. By facilitating this process, businesses not only enhance their reputation but also foster trust among their clientele.

CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells. CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue. Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails. The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score. Get a demo today.

ClientTether’s leading franchise management software was designed and built by franchisors to fundamentally change their system’s ability to scale growth, provide customers with an incredible experience, and to create meaningful engagement to boost retention and bolster their online reputation. It has grown to be the #1 Franchise Software in 2024 and the leading Franchise Sales CRM in the industry. Because we’ve been in our clients’ shoes, we made our franchise platform incredibly easy to use, simple to deploy, and powerful, so they can spend their time running their business and not letting their business run them. We help service businesses and FranDev teams optimize their lead response, sales, quoting, online reputation management, and operations processes through natively integrated automation tools including text, phone, email, chat, and internal communication. This is all tied to a CRM platform designed to support franchising and multi-site service companies with Data. Our Franchise CRM boasts leading proposal system technology that can be molded to your unique bidding system, payment processing, Quickbooks integration, online review automation, nurturing, referral request automation, and so much more. Your FranDev or franchisees can visualize their pipelines, potential at risk, and engage candidates seamlessly from one screen. You can build your entire franchise development process, send FDDs and get digital signatures, as well as manage franchisee communications, onboarding, and onboarding all from one place. Our dashboards make it easy to manage Zee performance. We also offer unparalleled support and onboarding!

ICIboT can be used as a standalone product to manage guest engagement from beginning to end. The online guest service portals allow you to take new orders and manage guest inquiries. You can serve your guests in any area, such as the lobby and kiosks, by using real-time, multilingual, and multi-platform technology. You can satisfy your customers, increase customer loyalty, and increase your revenues with one product. ICIboT increases hotel revenue and improves guest satisfaction. ICI promotes your hotel on guests' phones during the pre-stay, post-stay and post-stay periods. It also sells your services and acts as a new sales platform that allows guests to choose your hotel. ICI's multi-platform support will help you increase your repeat guests and your revenue. We integrate with your PMS/CRM, ERP, and Analytics systems to ensure guest satisfaction. Please contact us to learn more about our new guest expertise program.

As the leading visual insights engine globally, we empower you to convert data into meaningful insights and compelling narratives that drive action. Developed by experts in Customer Voice, Market Research, and Employee Voice, Confirmit offers a self-service platform that enables you to harness impactful insights and weave engaging stories that inspire proactive measures. Our always-active visual insights engine is tailored to support knowledgeable insight professionals in swiftly revealing significant and profound insights, motivating action, and achieving market leadership. Enhance your customer experience program with our comprehensive end-to-end solution, which consolidates data while transforming insights into visual narratives that catalyze action! Our services are designed to be as adaptable as our technology, helping you dismantle obstacles, unveil astonishing insights, and propel actions that energize your business. We are not just a vendor; we are your collaborative partner, integrated with your team to maximize the potential of our innovative solutions. Together, we will unlock new opportunities for growth and success!

Envision having a highly intelligent assistant that diligently tracks all feedback, encourages your team, and distills the most significant action items for your focus. Cutting-edge algorithms uncover underlying challenges on your behalf, presenting all findings in well-organized, prioritized to-do lists. Instant notifications will alert you if urgent matters arise, ensuring you can act more effectively than your competitors. Relax knowing that there’s always someone monitoring the key individuals. We’ve consolidated all feedback into a single KPI that clearly indicates what requires your attention and when. This streamlined approach makes it simpler than ever to share and discuss insights. Do you think this necessitates consulting services, a complex installation, or new systems? Rethink that! OMBEA Insights is designed to be user-friendly for organizations of any size, allowing everyone to benefit from humanized insights. You’ll be operational in just a few minutes, transforming how your team interacts with data and drives results. Plus, the ease of use means that even those unfamiliar with analytics can effectively harness its power.

involve.ai offers a user-friendly, no-code solution designed to consolidate all your scattered customer data into a comprehensive early warning dashboard. This platform allows you to grow your business effectively without the need to hire numerous new Customer Success Managers or data analysts. By merging all your fragmented information, you gain complete visibility into your customer interactions, enabling you to enhance their experience as you scale. The system provides tailored action suggestions throughout the customer journey, helping you determine which clients to focus on daily in order to adopt a proactive approach. Furthermore, the sentiment analysis feature yields precise insights into customer health, aiding in the early detection of churn risks and opportunities for upselling or cross-selling before they arise. Additionally, leveraging historical data enables you to establish recommended segmentation and benchmarking, which helps in identifying critical leading indicators for your business's success. This comprehensive approach ensures that you stay ahead in understanding and meeting your customers' needs.

Examine the insights from your reviews that influence sales and actively interact with customers where they are most engaged online. Uncover the significant value within your customer feedback data to pinpoint the key factors that drive revenue in your establishments. Gain actionable insights to outperform both national and local rivals in your market. By analyzing the success of leading businesses across the country, you can adopt best practices that contribute to their achievements. It has been found that prolonged wait times for food post-ordering are the most detrimental to revenue when compared to top competitors. Assess your food delivery system to ensure that both kitchen staff and servers possess the necessary training. Illuminate the aspects of customer feedback that directly affect your sales performance. Provide all management levels with visibility into their progress across regional, district, and location metrics. Keep track of business performance by identifying operational and staffing challenges, and engage with reviews for all your locations from a single platform. In addition, coordinate customer feedback from your website with social media reviews to enhance overall customer satisfaction and drive improvements. This comprehensive approach will not only streamline your operations but also foster a greater connection with your clientele.

Spotler CRM, formerly Really Simple Systems, is a powerful CRM system designed for teams that are growing and working in B2B. Spotler CRM gives your sales team everything they need to manage prospects, customers and sales without letting technology dictate their strategy. The CRM system is also equipped with integrated email marketing modules and customer service desks and can be accessed anywhere from desktops, tablets, and smartphones. The CRM is designed to be easy to set-up and easy to use. This allows you to train your staff in minutes so that you can focus on growing your business.

UJET is a cloud-native and mobile-focused customer service platform that helps organizations make support an integral part their business by engaging customers across all channels and endpoints. We transform customer interactions by integrating channels and integrated communications, modernizing customer experience. Our tools provide multichannel support for voice, text, web, and mobile apps. Customer support should be seamless for customers. It must empower agents with the best tools and enable brands to provide the best customer support experience. Google Nest, Instacart and Postmates are among the companies that trust UJET to power customer support programs. This allows for reliability, security, and scaling across the globe.