tawk.to Description

Reach out to your customers, and they will appreciate the effort. Engage in conversations with visitors on your website, address support inquiries, and establish a help center that enables customers to find solutions independently—all at no cost. A free and simple communication method is essential for connecting with your customers. Prospective buyers often have inquiries prior to making a purchase; being accessible when they need assistance instills the confidence necessary for them to choose your service over others. With customer information often scattered across various platforms, gaining a comprehensive understanding of their journey can be challenging. Fortunately, this is no longer an issue, as you now have a centralized hub for all customer interactions. Easily pinpoint frequently asked questions and track help center searches to develop articles and shortcuts, allowing agents to reply more swiftly and enabling customers to find assistance without needing to reach out directly. Simply add a small JavaScript snippet to your website, and you'll be ready to go in under a minute. Monitor your visitors' activity in real time, including the pages they visit and their search queries, to enhance your service further. By doing so, you can create a more tailored experience that meets their needs effectively.

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Pricing

Free Version:
Yes

Integrations

API:
Yes, tawk.to has an API
View Integrations

Reviews - 4 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
tawk.to
Year Founded:
2012
Headquarters:
United Kingdom
Website:
www.tawk.to

Media

Play Video tawk.to Screenshot 1
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Product Details

Platforms
Web-Based
Windows
Mac
iPhone App
iPad App
Android App
Types of Training
Not Offered
Customer Support
Business Hours
Online Support

tawk.to Features and Options

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

tawk.to Lists

FAQ

tawk.to User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Principal Consultant
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great Free Live Chat Software

    Date: Feb 26 2022

    Summary: Overall I would highly recommend that anyone looking for a high quality, free live chat software consider Tawk.to.

    Positive: Tawk.to is the best free live chat software that I’ve ever utilized. It allows for unlimited users and unlimited chats.

    Negative: One issue I had was an inability to move the chat bubble from one side of the website window to the other side.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Director of Sales
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    tawk.to is a robust live chatting tool

    Date: Nov 09 2020

    Summary: I no longer take time to visit the market since tawk.to makes everything easy from live chatting to lead development.

    Positive: With tawk.to, it has been easy for me to communicate with clients that visit our company website as we have connected them both.

    Negative: The integration process was overwhelming, though customer support never failed us.

    Read More...
  • Name: Holly C.
    Job Title: Executive Administrator
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Customer Messaging software that we have integrated with our Website

    Date: Nov 29 2020

    Summary: Overall: it has been a game changer to communicate with customers, which has improved sales across the entire corporation.

    Positive: I like that tawk.to gives me the ability to communicate effectively with customers directly from the company website.

    Negative: tawk.to however is hard to integrate with website- this is the only thing that I do not like about tawk.to.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: CEO
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Decent for Free

    Date: May 24 2020

    Summary: It's good if you need a free tool. But I wouldn't pay for it though but that's me. There's better options.

    Positive: They have a free tier that works well. But i wasn't a fan of it with the lack of options available.

    Negative: Very simple tool. Need more customizable visual options.

    Read More...
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