Salesforce Service Cloud Reviews

Salesforce Service Cloud Description

Enhance your customer service experience with Salesforce Service Cloud, the premier and most comprehensive application for customer support worldwide. This platform equips businesses with an extensive array of features that facilitate assistance to clients across their preferred communication channels, including phone, email, chat, and SMS. Some of its standout capabilities encompass a lightning console, efficient case management, omni-channel routing, telephony integration, video chat options, and social media customer service, among others. With such powerful tools at your disposal, you can ensure that your customers receive the personalized care they deserve, no matter where they are.

Salesforce Service Cloud Alternatives

ManageEngine ServiceDesk Plus

(1649 Ratings)

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Learn more

Pylon

(58 Ratings)

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

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HubSpot CRM

(25028 Ratings)

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.

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ServoDesk

(24 Ratings)

Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size. - Manage multiple data channels with one interface Roles-based access to tickets - Email integration that creates and acknowledges tickets automatically. - Features rich reporting tool and dynamic dashboards. - Roles based Customer Portal - Simple to use business rules and workflows to drive automated processes. - API's for integration with third party software. We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.

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Pricing

Pricing Starts At:

$75.00/month/user

Pricing Information:

Lightning Essentials - $25 per user per month
Lightning Professional - $75 per user per month
Lightning Enterprise - $150 per user per month
Lightning Unlimited - $300 per user per month

Free Trial:

Yes

Integrations

View Integrations

Reviews

Total

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features

design

support

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Company Details

Company:

Salesforce Service Cloud

Year Founded:

1999

Headquarters:

United States

Website:

www.salesforce.com

Media

Product Details

Platforms

Web-Based

iPhone App

iPad App

Android App

Types of Training

Training Docs

Live Training (Online)

Webinars

Customer Support

Business Hours

Live Rep (24/7)

Online Support

Salesforce Service Cloud Features and Options

Call Center Software

Blended Call Center

Call Logging

Call Recording

Call Scripting

Campaign Management

Database

Escalation Management

IVR / Voice Recognition

Inbound Call Center

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

Help Desk Software

Alerts / Escalation

Automated Routing

Community Forums

Customizable Branding

Document Storage

Email Integration

IT Asset Management

Incident Management

Interaction Tracking

Knowledge Base

Known Issue Management

Live Chat

Multi-Channel Communication

Multiple Brands / Products

Network Monitoring

Real-time Chat

Self Service Portal

Service Level Agreement (SLA) Management

Ticket Management

Workflow Management Software

Access Controls/Permissions

Approval Process Control

Business Process Automation

Calendar Management

Compliance Tracking

Configurable Workflow

Customizable Dashboard

Document Management

Forms Management

Graphical Workflow Editor

Mobile Access

No-Code

Task Management

Third Party Integrations

Workflow Configuration

ITSM Software

Asset Tracking

Availability Management

Change Management

Configuration Management

Contract/License Management

Dashboard

Incident Management

Problem Management

Project Management

Release & Deployment Management

Self Service Portal

Complaint Management Software

Case Management

Complaint Classification

Corrective Actions (CAPA)

Customer Complaint Tracking

Feedback Management

Forms Management

Issue Tracking

Quality Assurance Management

Routing

Self Service Portal

Social Media Monitoring

Survey Management

Issue Tracking Software

Assignment Management

Dashboard

Escalation Management

Issue Auditing

Issue Scheduling

Knowledge Base

Project Management

Recurring Issues

Scheduling

Task Management

Customer Service Software

Alerts / Escalation

Appointment Management

Call Center Management

Email Management

Knowledge Base

Live Chat

Performance Metrics

Queue Management

Self Service Portal

Social Media Integration

Surveys & Feedback

Virtual Assistant

Workflow Management

Live Chat Software

Canned Responses

Customizable Branding

Geo Targeting

Offline Form

Proactive Chat

Screen Sharing

Third Party Integration

Transfers / Routing

Website Visitor Tracking

Bug Tracking Software

Backlog Management

Filtering

Issue Tracking

Release Management

Task Management

Ticket Management

Workflow Management

Customer Self-Service Software

Contact Center Knowledge Base Software

Salesforce Service Cloud Lists

Social Customer Service

Salesforce Service Cloud User Reviews

Write a Review

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