HelpSite Description
Hosted knowledge base software for creating a private or public knowledge base.
You can create a great support center. In minutes, you can create a beautiful FAQ and help site. Your users deserve it.
HelpSite offers you...
Support site with FAQs and knowledge base.
It's mobile-friendly, beautiful, and searchable so customers can quickly find the answers they need.
Smart contact form that automatically suggests articles as the user types.
Users receive their questions faster and support agents are able to save time.
An admin interface that is super easy to use to create knowledge base articles quickly and easily.
Your help site can be filled with helpful information and answers to common questions. Our hosted knowledge base software handles all the rest.
HelpSite Alternatives
Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Guru
Guru transforms how teams access and trust information.
As an AI knowledge platform, Guru unifies company data across chats, documents, and applications, giving people and AI assistants reliable, cited answers right where they work.
It connects to systems like Slack, Teams, Salesforce, and Google Workspace to surface verified insights without constant searching.
With automatic verification, source visibility, and permission-aware access, Guru keeps information accurate and ensures your organization operates from one dependable source of truth.
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Heroic Knowledge Base
Heroic KB enables you to swiftly create an aesthetically pleasing and searchable knowledge base in just a few minutes. Featuring immediate search capabilities, article analytics, user feedback, email reports, and more, Heroic Knowledge Base delivers a refined experience for both you and your users. The platform boasts a contemporary design that enhances the appearance of your articles, ensuring they appear professional without any need for design expertise. If you wish to personalize it, numerous customization options are available to align it with your brand identity. With a well-structured category system and robust search functionality, finding the necessary information becomes a breeze. Heroic KB provides prompt answers to your customers, allowing them to receive assistance without having to wait for your or your team's response. Additionally, many visitors may not have a clear idea of what they need; Heroic KB's instant search feature offers suggestions as they type, enhancing their experience and satisfaction. This comprehensive tool not only streamlines information access but also fosters a more engaging interaction between users and the knowledge base.
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elevio
Elevio is a knowledge platform that allows companies to capture, deliver, measure, and develop their product knowledge.
We help teams grow and assist them in reducing their support load. Enterprise teams can also use our services to better manage their knowledge needs.
Give your customers contextual answers or give your support agents the right information as they need it. You can reduce support load, increase customer success, and create custom knowledge experiences that fit your product.
Is your team utilising Knowledge Centred Service (KCS)?
Hub allows your entire team to collaborate to ensure that your documents are accurate, up-to-date, and as detailed, as you need them to be.
It is based on user feedback and data analysis and serves as the backbone for user education.
Learn more
Pricing
Pricing Starts At:
$14.99/month
Pricing Information:
We offer a Free version and paid versions at $14.99/month and $49.99/month, as well as custom Enterprise pricing. Paid monthly or annual discounts available.
Free Version:
Yes
Free Trial:
Yes
Integrations
Company Details
Company:
HelpSite
Year Founded:
2014
Headquarters:
United States
Website:
helpsite.com
Media
Dashboard
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Customer Support
Business Hours
Online Support
HelpSite Features and Options
Knowledge Management Software
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
CRM Software
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
HelpSite Lists
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