Clientpulse Description

Clientpulse efficiently collects and analyzes user feedback from various sources such as app reviews, support tickets, and survey responses to uncover the reasons behind user churn, difficulties, or satisfaction with your product. Utilizing advanced clustering techniques, it goes beyond generic summaries to pinpoint and quantify the most prevalent topics. These insights are presented in a dynamic Voice of Customer dashboard, allowing users to click on any graph to explore the original conversations that led to each finding. The platform's adaptive taxonomy is constantly refined as new themes arise, enabling your team to work with up-to-date, relevant categories without the need for manual tagging. Additionally, integrated sentiment analysis identifies negative feedback that traditional metrics like NPS or CSAT might overlook, empowering you to address concerns proactively and enhance positive word-of-mouth. This comprehensive approach not only improves user retention but also fosters a deeper understanding of customer needs and preferences.

Pricing

Pricing Starts At:
$30 per month
Free Trial:
Yes

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Company Details

Company:
Clientpulse
Headquarters:
United States
Website:
clientpulse.ai/

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Training Videos
Customer Support
Online Support

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