Best On-Premises IT Service Software of 2025

JDisc Discovery is a powerful IT asset management and network discovery tool, designed to provide organizations with clear, real-time insights into their entire IT environment. By automatically scanning the network, it identifies and catalogs devices, from physical servers and workstations to virtual machines and network appliances, giving users a detailed inventory of their assets. The tool captures essential data such as hardware specifications, installed software, system configurations, and interdependencies among devices. A key advantage of JDisc Discovery is its agentless architecture. Rather than requiring installation on each device, it uses multiple protocols (like SNMP, SSH, WMI) to gather information, ensuring quick deployment and compatibility across various operating systems, including Windows, Linux, and Unix. This makes it ideal for diverse and dynamic IT ecosystems, enabling efficient and non-intrusive data collection.

Elevate your organization's efficiency and reduce expenses with an AI-driven IT service management solution. Serviceaide lays the groundwork for digital evolution by offering a unified platform that enhances workforce productivity, enabling your team to achieve greater outcomes with fewer resources. Enhance your business's value by adopting processes that effectively oversee, regulate, monitor, and govern digital services across IT and other sectors. Additionally, Serviceaide employs advanced, intelligent tools and automation that proactively manage an increasing number of customers without incurring extra costs or necessitating additional resources from the organization.

SysAid is an AI-first ITSM and Help Desk platform designed to make IT teams more efficient. Powered by Agentic AI, it accelerates issue resolution, automates repetitive tasks, and helps IT shift from firefighting to driving strategic impact. With no-code workflows, AI-powered ticket handling, and a modern self-service portal, SysAid lets your team focus on what matters most—delivering business value. At the core is Agentic AI: a powerful operational layer where AI Agents take the first action—boosting efficiency and speeding up resolutions. SysAid is built with enterprise-grade security, governance, and responsible AI—complete with customizable guardrails and controls. Go live in weeks with fast, code-free onboarding—no complex migrations or steep learning curves. Flexible, scalable, and supported by award-winning service, SysAid is ITSM run by AI—and by you.

Ensure smooth operations of core systems such as ERP, WMS, and others based on SQL Server/ Oracle. Through 24/7 automatic analysis, pinpoints in real time the root cause of performance issues in core systems such as ERPs (like SAP, SAP Business One, Infor, Priority, and Microsoft Dynamics) based on SQL Server/ Oracle, on-prime and cloud. 𝗦𝗵𝗼𝗿𝘁 𝗗𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁: 5-minute installation with immediate results. 𝗣𝗿𝗶𝗰𝗶𝗻𝗴: Affordable and Straightforward Its all-inclusive, server-based subscription can be renewed monthly. Unlike other solutions, there are no extra costs such as repository, additional hardware, and analytics costs or complex module-based, usage-based, or feature-based costs. Neither demands a costly setup nor a long-term commitment. 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Option for DBA Experts managed services. In addition to offering an Automatic 24/7 Monitoring tool for easily identifying performance issues, AimBetter includes the full backup of a team of DBA Experts that supply solutions for more complex issues. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: Enterprise and SMB Customers recommended.

GLPI is a powerful Service Management software that uses open-source technologies. It makes it easy to plan and manage IT changes, solve problems efficiently, automate business processes, and maintain control over your IT infrastructure. Key features of the GLPI: 1. 1. 2. 2. Asset management and automatic inventories 3. Data quality control using rationality 4. Asset management: Administrative and financial 5. Software inventory and management of licences 6. Knowledge and frequently asked questions 7. Statistics and reports 8. 8. 9. Inventory of Android-based devices

EcholoN, the Service Management Software Suite is customer-oriented and highly effective at all levels. It provides a complete solution for support, service and customer care. You want total control over your system and the ability to operate your service management solution from your home. You prefer a cloud solution that doesn't burden your infrastructure. Your service management software can be operated in the EcholoN cloud. You just need to enter a new license code. All your stored data and workflows are kept and can be accessed for further processing. Once the license has been entered you can immediately start using the new options. A native app is better for each workstation because it has its own requirements. Depending on your application, role, and location, you can use an Android or native iOS app to work offline and receive in-the-field service. The web app can be used online on all devices.

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Microsoft 365 IT Service & Asset Management Integrated. With one powerful ITSM system, you can manage everything from tickets to asset tracking. This will boost your business. You always have the information you need to make an informed decision. ITSM reduces the workload of your IT department, relieves stress on your staff and sends a clear message to top management that IT is a strategic business partner. Asset Linkages Streamlined Every change or incident provides a quick snapshot into the IT infrastructure. Keep a complete view to stay proactive. Automated Efficiency Our ITSM integrates seamlessly with the knowledge base, CMDB and ensures tickets are quickly routed to the correct resolver teams. Streamline the processes for new hires, movers, and leavers. Service Desk initiates new equipment requests, access cards and more. Thorough Failure Analysis The history of the asset is included in each request, providing a detailed insight into its past.

Join thousands of IT professionals and MSPs who use N-able™ Ncentral® remotely to monitor and manage complex networks and devices. These are the key features: * Monitor almost all devices, including Windows, Linux, and macOS * Get complete visibility across your network and cloud services without the use of additional network monitoring software * Automated patch management policies can be created to ensure that devices are always up-to-date * Automate your workflow with drag and drop scripting in automation manager. No need to write code! * Remote support across platforms and devices with the integrated Take Control feature * Use N-able MSP manager to manage tickets and billing. * Secure your data with integrated backup, EDR and AV. * Available on-premises and hosted cloud solutions to suit your business needs

Thinfinity Remote Desktop allows you to securely deliver your Windows applications and desktops to any device with an HTML5 browser, no matter if they are hosted on the cloud, installed on-premises, or on hybrid architectures. Build a flexible infrastructure mixing browser access to VDI, VMs, RemoteApps, and Unix machines. The virtualization capabilities of Thinfinity Remote Desktop let you create virtual environments in just a few simple steps. It works seamlessly with Hypervisors Like Microsoft Hyper-V, VM-Ware, or VirtualBox. Runs natively on public clouds like AWS or Azure. Authenticate users with Windows or Azure AD and enforce policies by groups, users, or devices. Use Oauth2 to set a Single-Sign-On (SSO) scheme with the most popular identity platforms in the market, or use protocols like SAML or RADIUS to create a 2FA experience.

Canfigure is a modular software solution for automation of business processes and workflows. Pre-built modules include Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management and Test Validation. Any combination of modules can be implemented and tailored to specific requirements. We specialize in migrating companies away from using Excel sheets or multiple legacy systems to maintain their critical data, by implementing a centralized, intuitive and cost-effective solution that puts you in control of your data. Furthermore, Canfigure enables unique customization capability that allows your administrators to implement system changes without Vendor involvement or further expense.

Small and medium-sized enterprises (SMEs) around the world can realize true freedom of choice by partnering with JumpCloud. JumpCloud centralizes the management and security of identities, access, and devices through its cloud-based open directory platform, enabling IT teams and managed service providers (MSPs) to remotely support Windows, Mac, Linux, and Android devices, manage identities natively or from their preferred HRIS or productivity suite, and provide access to hundreds of on-prem and cloud-based apps with a single, secure set of credentials. Start a 30 Day Trial of JumpCloud today to take advantage of the entire platform for free.

Netreo is the best full-stack IT infrastructure management and observation platform. Netreo is a single source for truth for proactive performance monitoring and availability monitoring of large enterprise networks, infrastructure, and applications. Our solution is used by: IT executives should have full visibility of the business service, right down to the infrastructure and network that supports them. IT Engineering departments are used as a decision support system to plan and architect modern solutions. IT Operations teams can have real-time visibility into what is going wrong in their environment, which bottlenecks exist, and who it is affecting. All of these insights are available for systems and vendor mix in large heterogeneous environments that are constantly changing. We have a growing list of vendors that we support (over 350 integrations), including network vendors, storage, virtualization, and servers.

Automox is a cloud-native solution that is accessible worldwide, providing effective management for OS and third-party patches, security settings, and custom scripts across Windows, Mac, and Linux systems through a user-friendly console. This platform allows IT and SecOps teams to swiftly gain oversight and control over on-premises, remote, and virtual endpoints, eliminating the need for expensive infrastructure deployment. By streamlining these processes, Automox enhances operational efficiency and strengthens security measures across diverse environments.

BOSSDesk offers a comprehensive ITIL-aligned Service Desk/Help Desk and IT Asset Management solution that can be utilized either in the Cloud or On-Premise. It is designed to deliver a highly productive and efficient remote work environment, featuring an award-winning user-friendly interface alongside a robust Service Catalog. Customers have consistently rated BOSSDesk highly for its cost-effective ITSM solution, which is complemented by an extensive array of features and outstanding customer support. This combination of attributes makes BOSSDesk a top choice for organizations looking to enhance their IT service management capabilities.

OXARI is an ITSM-class ServiceDesk system for professionals that is ITIL-compliant. It is also enriched with the toolset IT teams need. IMPLEMENTATION BENEFITS OXARI is a universal platform that allows the implementation of a professional ITSM Class system in accordance to the ITIL standard. The system provides tools for IT teams and features to manage complex business processes. - Modular design and modern user interface allow you to model any Asset Management or CMDB, ServiceDesk work logic, Workflow, Workflow, or MDM work logic. Access the system from any web browser. You can also design all user interface components yourself. MULTIPLE CONFIGURATIONS The main component of the system that allows for configuration flexibility is rule-based management. OXARI allows you create any number patterns that are composed of specific actions and rules.

Image any computer, anywhere. You can do end-to-end imaging using the cloud, or any simple file sharing method. All you need is a browser and no image capture! smartImager is a powerful enterprise-grade tool that lets you image your devices no matter where you are or where the client machine is. You can choose from on-prem or SaaS! Forget about making an image of the highest quality. Forget about capturing an image. This is old-school. Come and see the new standard in imaging. It's easy, simple, and you can do from anywhere.

iET Solutions, a division of UNICOM® Global, helps large and midsize enterprises to increase the efficiency and security of their IT operations and infrastructure. Organizations around the world use software from iET Solutions for IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM). Its software suite, iET ITSM, is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements. With additional modules for phone system integration, and software asset management, iET Solutions offers an extensive package for service management. Every business is unique and our solutions are designed to work the way our customers do. The company has more than three decades of experience in service management and works with organizations across all industry sectors.

Infraon Infinity is an all-encompassing SaaS product suite designed to keep your IT infrastructure and customer success aligned, facilitating rapid resolutions anytime and anywhere. Its modular design allows you to initiate with a small setup and expand extensively as needed. By implementing an IT infrastructure and customer ecosystem, you can gain valuable insights into aspects like noise reduction and predictive remediation. Regardless of the company's scale, maintaining a consistently operational IT infrastructure is a top priority for executives at all levels, including CEOs and CTOs. The time lost in managing IT assets can have catastrophic consequences, especially now when support ticket volumes are surging across various customer and employee channels, alongside the increasing intricacies of legacy, cloud, and hybrid IT environments. To complicate matters further, ITOps teams shouldn't have to navigate through a tangled web of SaaS and on-premise products that come with frustrating user experiences. Additionally, businesses may find themselves compelled to switch products as they grow, impacting their operational efficiency and overall success. Embracing a streamlined solution like Infraon Infinity can help mitigate these challenges effectively.

NetkaQuartz Service Desk X (NSDX) is a powerful ITSM platform that improves the quality of IT services and boosts operational efficiency. With features such as incident management, change enablement, knowledge management, and workflow automation, NSDX enables IT teams to resolve issues faster and optimize service delivery. The platform integrates seamlessly with existing IT systems, offering a holistic approach to managing IT services and ensuring the smooth functioning of business-critical operations. Additionally, NSDX’s root cause analysis helps identify and resolve underlying issues, reducing service interruptions and increasing overall productivity.

Alemba Service Manager is an ITIL-aligned IT Service Management Tool that focuses on the fulfilment of requests. Alemba Service Manager, with its 25-year heritage, allows users to respond quickly to the demands of business by reducing time for request fulfilment by using automated workflow integration. Alemba's unique price model takes into consideration different levels of participation within your organization. It offers an interface for all types of users. Alemba has a strong consulting background, unrivalled experience in the Service Management Market, and a focus on customer satisfaction. This makes it ideally positioned to deliver an end-to-end Service Management Project within your organization.

Ivanti Neurons for ITSM is a cutting-edge, enterprise-level platform designed for IT service management that streamlines workflows and removes manual tasks to provide quicker and more reliable service results. It is constructed upon industry standards and adheres to eleven certified best practices, integrating no-code, drag-and-drop features alongside AI-enhanced chatbots and self-service portals to significantly enhance the user experience and speed up resolution times. Among its notable features are comprehensive incident and request management, proactive automation services that allow for workflow design and modification without coding, thorough visibility of hardware and software assets, role-specific dashboards with analytics for insightful decision-making, and user-friendly mobile interfaces for both staff and end users. Additionally, it offers flexible deployment options, including on-premises, cloud, or hybrid solutions, ensuring adaptability to various environments. A maturity model is also included to facilitate progression from basic ticketing to advanced "shift-left" automation and AI-driven remediation, complemented by a versatile bot library that enhances functionality. Overall, this platform represents a significant advancement in IT service management technology.

IR:IS and AIOps are AI-powered integrated systems that optimize processes and resources. IR:IS and AIOps make it easy to manage project planning, resource allocations, financial integrations, and project controls. IR:IS and AIOps also include CRM, HRM and recurring task management. Invoicing and detailed reporting tools are also included. The built-in authorization allows for customization of different roles to ensure proper access and data protection. IR:IS can be used on any platform, including mobile and tablet devices. It is browser-independent. IR:IS and AIOps also support financial optimization, the incorporation of best practice, and performance tracking. This helps companies increase efficiency and improve employee productivity.

Machine learning-based ITSM software that meets all your IT service management and service desk needs. You can increase employee productivity and IT productivity by creating services and fulfilling them. Also, you can resolve issues faster using embedded machine learning and automated. Reduce customizations, reduce the amount of resources needed to update and manage your service desk - on-prem or in cloud - and drive down TCO. Employee satisfaction is key to allowing them to return to work quickly and easily. Automated services that deliver measurable and rapid results for users and improve business processes. You can keep track of assets throughout their entire lifecycle for no additional cost. SMAX's modern user interface will allow you to optimize your IT investments and ensure compliance.